About Us Infolink Electronic Systems are completely dedicated to your total satisfaction, most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of knowledge and support on what we sell to retain customers, so that's what we give you! We are not just a new "dotcom" company set up recently, but an established electronic trading organisation dating back over 10 years! If you have any suggestions or comments as to how we can improve our site or service please we welcome this input, so please do email us at infolink@waverider.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on the "Buy" button for any items that you wish to purchase, tell the software how many when prompted and put them into the shopping cart. After you have finished making your selections, click on "Checkout" and you will be asked for a few details concerning shipping address and delivery type that we need to be able to satisfy the order. We accept secure credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Amex, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We normally ship internal UK items by courier, Parcelforce or Royal Mail. Overseas items are by Royal mail sea or air-freight or Parcelforce depending on the options you select in the checkout area. We have tried to give you the maximum flexibility in this area based on keeping the cost down! Countries not included:- We don't ship to anywhere in Africa, especially Nigeria, dont bother asking. We don't ship to anywhere which will involve massive levels of paperwork for customs clearance or that requires us to get export approval. Customer direct collections:- We do not operate a trade counter or retail premises, but we do allow you or your couriers to collect goods but by prior appointment only. No charge is made for this service. Select the "collect" option in the countries list during checkout and this will alert us that you wish to do this, we will then email you informing you of when the goods will be ready to collect and arrange a date and time. Collections may only be made during office hours monday to friday.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. The following countries and territories are within the EC fiscal (VAT) area: Austria; Belgium; Denmark, except the Faroe Islands & Greenland; Finland; France, including Monaco; Germany, except Busingen & the Isle of Heligoland; Greece; The Republic of Ireland; Italy, except the communes of Livigno & Campione d’Italia & the Italian waters of Lake Lugano; Luxembourg; The Netherlands; Portugal, including the Azores & Madeira; Spain, including the Balearic Islands but excluding Ceuta and Melilla; Sweden; U.K. & the Isle of Man. The following European countries & territories are outside the EC fiscal (VAT) area: The Channel Islands; Andorra; San Marino; The Aland Islands; The Canary Islands; The overseas departments of France (Guadeloupe, Martinique, Réunion, St. Pierre and Miquelon, and French Guiana); Mount Athos; Cyprus; Gibraltar; Malta; The Vatican City. All other orders are VAT free and you should click the exempt button to reduce VAT charge to zero. NOTE:- Any local import duties, taxes or tariffs specific to a country are NOT included and are the responsibility of the purchaser to pay.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted by the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site or server. All credit cards orders are authorised by the merchant services provider to ensure against fraud irrespective of the amount. We only ship to the address of the registered cardholder, this is ALWAYS verified prior to shipping. If we receive too many fraudulent attempts from any region or country, we may suspend credit card orders from that country. Purchases will then be only allowable by prepayment of order, you wil be advised if this is the case by email.

Guarantee We guarantee your satisfaction. All of our products come with a full manufacturers warranty. We are interested to know of any faults in any product we sell, we aim to sell only the highest quality items so your feedback on any that do not measure up in any way is very important to us. Customer Returns:- In the event of any problem with an item purchased from us, please in the first instance email us with the following information:- Your name / Company name Invoice number Date of purchase Item that is faulty Nature of the fault or problem We will then email you back within 24hours where possible advising you what will happen next to resolve your problem.

Remittance Terms Credit card sales are shipped as soon as items are ready to ship. Cheque sales will be shipped once the cheque has cleared into our account. Cheques should be made to "Infolink Electronic Systems Ltd." All Cheques must be made out in Pounds Sterling only.